At loteli , we value your satisfaction and believe in the high quality of our products. If your purchase does not meet your expectations, we are happy to assist with returns. After we receive your returned item and conduct an inspection, we will notify you via email of the receipt. You will also be updated on whether your refund has been accepted or rejected.

Refund Details

Once the returned item is in our possession and checked, we will email you to confirm we have received it.

We will then notify you if your refund request has been approved or declined.

If approved, we will process the refund, and the credit will be applied to your original payment method within 3-4 business days.

Get In Touch

For further details about returning an item, feel free to contact us at [email protected] .