Thank you for choosing loteli ! To ensure a seamless return process, please review the following policy.

Return Deadline

You have 14 days from the date of delivery to submit a return or exchange request.

Refund Requirements

To qualify for a refund, all items must be unused, in perfect condition, and in their original packaging with tags attached.

Reasons Refunds May Be Denied

Refunds may be refused if:

• The item has been used, damaged, or is not in its original condition.
• The tags or packaging are missing.
• The return is requested after the 14-day window.
• The item was sold as part of a final sale or clearance promotion.

Starting Your Return

To initiate a return, please email us at [email protected] within 14 days of receiving your item. Be sure to include your order number and reason for the return.

Return Procedure

Once approved, we will provide return shipping details and a return authorization. Ensure the item is securely packaged with all original accessories.

Return Shipping Addresses

• Vietnam: 20 Tran Cao Van, Ngoc Trao, Thanh Hoa 40000, Vietnam.
• United States: 5005 E North Belt Rd, Las Vegas, NV 89115, United States.

Questions?

If you need any assistance, don’t hesitate to contact us at [email protected] . We’re happy to help with any concerns!